Booking conditions

1. Who we are and what you are booking

These conditions govern holiday stays booked on alzahra.homes. The accommodation is provided by the owner of each home, who holds its tourism registration. Joel Kobjoll (Alzahra Homes) (tax ID X2504506J, Avenida Málaga 57, 29400 Ronda (Málaga), España) acts as manager on the owner's behalf: lists the home, takes payment, handles the deposit and looks after you. Each home's details and registration number are shown on its page and in the legal notice.

This is a short-term holiday rental (Decree 28/2016 of the Junta de Andalucía), not a residential tenancy.

2. How booking works

• You choose a home, dates and guests and see the total price before entering your details.
• You enter your details, accept these conditions and go to payment. While you pay, the dates are held for a few minutes.
• The booking is confirmed once payment succeeds. We email you a confirmation and you can see the booking in your guest area.
• If, because of a technical problem, the dates were no longer free before your payment was confirmed, we refund the full amount automatically.

You can book in English, Spanish or German. We keep your booking details. You receive the booking details by email and can see them in your guest area; these conditions are always on this page and you can ask us for a copy. You must be 18 or over to book.

3. Price

The total shown before you pay is the final price in euros and includes the stay, cleaning, any extras you choose (such as pets) and applicable taxes. We charge no booking fee. Should a tourist tax ever apply, it will be shown before you pay.

4. Payment

You pay the full amount when you book, by card, on Stripe's secure page. We do not store your full card details.

5. Cancellation by you

Each home has one of these cancellation policies. Your home's policy is shown on its page and, with the exact dates for your stay, in the summary before you pay, in the confirmation email and in your booking:

• Flexible: Free cancellation up to 14 days before arrival. After that, and up to 2 days before, we refund everything except the first night. From the day before arrival there is no refund.
• Moderate: Free cancellation up to 14 days before arrival. After that there is no refund.
• Non-refundable: Non-refundable rate: if you cancel, the price of the stay is not refunded.

Policy of each home:

• House in the Urbanization Villas of Santa Maria: Flexible
• The Ohlinda Penthouse – Curated Design & Golf and Sea Views: Flexible
• Azahar Terrace – 3-Bed Flat Opposite Las Mesas Padel: Flexible

Deadlines are counted in calendar days up to the day of arrival, in Spanish time: for example, "14 days before" an arrival on 20 December is 6 December, inclusive. "The first night" is the price of one night of the stay, without cleaning or other charges.

How to cancel: from your booking in the guest area ("Cancel booking" button), where you see how much is refunded before you confirm. You can also email [email protected]. We confirm the cancellation by email and refund what is due to the same card straight away; depending on your bank it takes 5 to 10 business days to show, and never more than 14 days. When you cancel, the deposit is not charged (if it was held, it is released) and any extras you paid for (services or added nights) are refunded in full. Bookings made on other platforms (Airbnb, Booking.com…) are cancelled on that platform, under its policy.

No right of withdrawal: under article 103(l) of the Spanish consumer protection law (and article 16(l) of EU Directive 2011/83), the 14-day right of withdrawal does not apply to accommodation for specific dates. The cancellation policies above apply instead.

6. Cancellation or changes by us

If, for reasons beyond your control, we cannot provide the home (for example, a serious fault or force majeure), we tell you as soon as possible and offer you an equivalent home or a full refund.

7. Security deposit

Some homes have a security deposit, shown on the home's page and in the summary before you pay. It is not charged: it is held on your card through Stripe when you check in online. Because banks only keep a hold for a few days, on long stays we place one final hold of the same amount on the same card 3 days before departure, after releasing the first one if it is still active: there are never two holds at once, nor more than two per stay.

After you leave, we check the home. If all is well, we release the hold. If there is damage, missing items or extra cleaning is needed, we may take the cost of putting it right from the deposit and tell you the amount and reason. The rest is released. If the damage exceeds the deposit, you may have to pay the difference.

8. Online check-in and traveller registration

Spanish law (Royal Decree 933/2021) requires every guest, including children, to be registered and their details sent to the Ministry of the Interior. 48 hours before arrival we email you a link to check in online with each guest's details and identity document. It must be completed before you arrive; otherwise we cannot hand over the home. More in the privacy policy.

9. Arrival and departure

• Arrival: from 16:00.
• Departure: by 10:00.

We send arrival instructions before your stay. If you need to arrive earlier or leave later, ask us: it depends on availability.

10. House rules

• Only the people registered at check-in may stay, never more than the home's maximum.
• No parties or events.
• Respect the neighbours' rest, especially between 23:00 and 08:00, and the community rules (pool, shared areas, parking).
• No smoking inside the home.
• Treat the home and its contents with care and tell us straight away about any fault or damage.

Each home may also have its own rules (for example on smoking, pets or quiet hours), shown on its page. The lead guest accepts them on behalf of all guests during the online check-in and receives a copy by email.

If these rules or the law are seriously breached, we may end the stay without a refund, as allowed by the holiday rental regulations.

11. Pets

Pets are only allowed in homes that say so, and only if you declare them when booking. Any pet supplement is included in the price. You are responsible for your pet and any damage it causes, and must follow the applicable rules, including those on potentially dangerous animals.

12. Liability

You are responsible for damage caused to the home by you or your party. We are not liable for personal belongings left in the home or for outages of utilities or shared services beyond our control, though we will do our best to fix them quickly.

13. Complaints

If something is not right during your stay, tell us straight away so we can fix it: [email protected]. Official complaint forms of the Junta de Andalucía are available; ask for them at the home or by email. You can also contact consumer services and the consumer arbitration boards. The EU online dispute resolution (ODR) platform closed on 20 July 2025.

14. Applicable law

These conditions are governed by Spanish law. If you are a consumer, you may bring a claim before the courts where you live and keep the protection given by the laws of your country of residence.