How online check-in and the security deposit work

When you book directly with Alzahra Homes, a few small steps before your arrival mean you can simply pick up the keys and start your holiday. Here is how it works, step by step.

1. Booking and payment

You pay for your stay when you book, securely through Stripe. You receive a confirmation email straight away, and you can see your booking at any time in your guest area.

2. Online check-in

48 hours before you arrive we send you an email with a link to online check-in. It takes a few minutes: you fill in the details of each guest from your phone or computer.

Why we ask for this. Spanish law requires every holiday rental to register the details of all adult guests with the authorities (the SES.Hospedajes system). We send this information only for that purpose, keep it encrypted and only our staff can see it. Children under 14 do not need an identity document.

3. The security deposit

Some of our homes have a security deposit. The amount depends on the home and is always shown before you book, on the booking summary and in your emails.

• It is a hold, not a payment. During online check-in the amount is reserved on your card, but nothing is charged.
• For longer stays we place one final hold 3 days before you leave, on the same card and after releasing the first one. There are never two at once, and we let you know by email.
• After you leave, our team checks the home. If everything is fine, we release the hold. Your bank usually takes a few days to show the amount as available again.
• If something is damaged, we only charge the cost of the repair or replacement, never more than the deposit, and we always explain why.

Any questions?

Just reply to any of our emails and we will help you. And if you have not booked yet, take a look at our homes.